Meet Your TEAM

MAGGIE ZHU

RN, WOCN

JO SANTOS

RN, NSWOC

OLIVIA CHU

MSc. OT

  • Clinical Director. Co-Founder

    Maggie is a Registered Nurse with nearly 40 years of clinical experience across a wide range of settings, including medical, general surgical, orthopedics, maternity, acute care, and community health. For almost 20 years, Maggie’s practice has been dedicated to wound, ostomy. Maggie completed her specialty training in Wound, Ostomy and Continence (WOC) Nursing through Emory University’s internationally recognized program.

    Maggie is deeply passionate about supporting individuals living with ostomies and helping them regain comfort, confidence and independence. Maggie’s approach focuses on compassionate care, patient education, and practical solutions tailored to each person’s unique needs.

    Also fluent in Mandarin and Cantonese

  • Managing Director. Co-Founder

    With over 10 years of diverse nursing experience, Jo is a certified NSWOC specializing in wound and ostomy care. Jo’s work in ostomy care includes both pre-operative and post-operative education and support, ensuring patients feel prepared and confident throughout their ostomy journey. Jo is committed to supporting patients as they transition from hospital to home, providing ongoing compassionate care.

    Also fluent in Tagalog

  • Operations Director, Co-Founder

    Olivia is a registered Occupational Therapist with extensive experience in acute care and hospital settings. Since 2013, she has helped patients regain independence after surgery and health changes. At Total Ostomy Solutions, Olivia oversees clinic operations and ensures every client receives personalized, high-quality care.

    Also fluent in Cantonese

OUR CLINIC

Located in Burnaby, British Columbia, Total Ostomy Solutions is the only ostomy clinic serving the Burnaby community. We are proud to provide local access to specialized ostomy care, supporting patients and families through every stage of their ostomy journey.

SUITE 104 - 3965 KINGSWAY, BURNABY BC

Parking: Ample street parking available.

NSWOC

Nurse Specialized in Wound Ostomy and Continence lead clinic

A Nurse Specialized in Wound, Ostomy and Continence (NSWOC) is a registered nurse with advanced training in wound, ostomy, and continence care. Educated through a WCET-accredited program and certified by the Canadian Nurses Association (CNA), NSWOCs are the only nurses in Canada with national certification in this specialty.

Purchasing your ostomy supplies through an NSWOC ensures that your products are tailored to your specific medical and lifestyle needs. Because NSWOCs assess fit, skin health, and product compatibility, they can recommend the most suitable solutions and adjust your orders as your needs change—helping to prevent complications, improve comfort, and ensure you receive the highest level of professional care.

Contact us