Our Services

  • NEW CLIENTS

    Our initial consultations provide personalized assessments and guidance for individuals with new or existing ostomies. We review your medical history, evaluate your stoma and skin, and ensure you’re using the best products for comfort and confidence. Fluent in Mandarin, Cantonese & Tagalog.

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  • Transition HOME

    Returning home after ostomy surgery can be overwhelming. We help make the move from hospital to home seamless and stress-free. Our clinicians provide one-on-one support, product education, and practical care tips to help you regain independence and comfort after surgery.

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  • CLINIC CHECK UPS

    Our clinic, conveniently located in Burnaby, offers a welcoming and fully wheelchair-accessible environment for all. During your visit, you’ll receive personalized support from our experienced NSWOC clinicians.

    BOOK AN APPOINTMENT

  • TELEPHONE AND EMAIL CONSULTATION

    We understand that questions don’t always arise during office visits. That’s why our clinicians offer telephone consultations to provide timely guidance and support when you need it most.

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  • ORDERING SUPPLIES

    Easily order ostomy supplies through our trusted medical suppliers. We’ll help you find the right products for your needs and ensure fast, reliable delivery directly to your home or to our clinic for pickup.

    ONLINE ORDERING FORM

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  • HOME VISITS

    We recognize that some clients may not be able to visit the clinic, and we want to ensure everyone has access to quality ostomy care. Our clinicians provide in-home ostomy care in the Burnaby area for a service fee. Private, professional support in the comfort of your home.

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CONSULTATIONS

  • If you are preparing for ostomy surgery, we offer pre-operative education to help you understand what to expect. This includes an introduction to ostomy products, basic care concepts, and practical guidance to reduce anxiety and support a smoother transition after surgery.

  • Following surgery or hospital discharge, we provide hands-on education, appliance fitting, and skin and stoma assessment. We work with you to select and fit appropriate ostomy products, helping you safely adjust to daily care and prevent early complications.

  • Ostomy care is not one-size-fits-all. We assess your stoma, skin, body contours, and lifestyle to recommend the most appropriate products for you. As your needs change, we reassess and adjust your supplies. All recommendations are guided by NSWOC professional standards, and only necessary, appropriate products are supplied through our clinic.

  • As your body, stoma, and lifestyle evolve, we continue to provide follow-up care, reassessment, and education. This includes reviewing product performance, addressing concerns such as leaks or skin irritation, and making adjustments to support long-term independence.

Get Started with Our Team
Get Started with Our Team